Privacy Policy

Effective Date: 1 January 2025

1. Introduction
Welcome to www.downjacketrepair.co.uk (the “Website”), operated by Repair Revolution Ltd (“Company”, “we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and use our Website.

2. Company Information
Company Name: Repair Revolution Ltd
Registered Address: Grosvenor Lodge, Gordon Road, Clifton, Bristol BS8 1AW, United Kingdom
Company Number (UK): 08488256
Email: info@downjacketrepair.co.uk

3. Information We Collect
We may collect and process the following types of personal data:

• Name, email address, phone number, and postal address when you contact us or place an order.
• Payment details when you make a purchase (processed securely by third-party payment providers).
• Technical data, such as IP address, browser type, and device information, to improve Website functionality.
• Information about your interactions with our Website, such as pages visited and time spent.

4. How We Use Your Information
We use your personal data for the following purposes:

• To process and fulfill your orders.
• To respond to inquiries and provide customer support.
• To improve our Website and services.
• To send important service updates or promotional content (with your consent).
• To comply with legal obligations and prevent fraudulent activities.

5. Sharing Your Information
We do not sell or rent your personal data.

6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is completely secure.

8. Your Rights
Under data protection laws, you have rights including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal limitations.
• Objection: You can object to the processing of your data for marketing purposes.
• Data Portability: You can request a transfer of your data to another service provider.

To exercise your rights, please contact us at info@downjacketrepair.co.uk.

9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. For more details on how we use cookies and how you can manage them, please refer to our Cookie Policy.

10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal data.

11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Repair Revolution Ltd
Grosvenor Lodge, Gordon Road, Clifton, Bristol BS8 1AW, United Kingdom
Email: info@downjacketrepair.co.uk

Thank you for trusting Repair Revolution Ltd with your personal data.