Refund Policy

We here at Down Jacket Repair (Repair Revolution Ltd) are committed to ensuring your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our refund policy outlined below:

1. Eligibility for Refund:

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
Refunds are applicable within 28 days from the date of delivery.

2. Return Process:

To initiate a return, please contact our customer service team at info@downjacketrepair.co.uk.
We are a very small business and margins are tight so we cannot pay for the postage of returns. Customers are, therefore, responsible for return shipping costs unless the return is due to a product defect or an error on our part.

4. Refund Processing:

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Late or Missing Refunds:

If you haven’t received a refund yet, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund, please contact us at info@downjacketrepair.co.uk for assistance.

6. Exchanges:

If you are unhappy with the colour-match of your patch kit, you are most welcome to return for an exchange. Please contact us to arrange for a replacement to be sent at info@downjacketrepair.co.uk.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

8. Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

9. Changes to this Policy:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge that you have read and agree to abide by our refund policy.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us (info@downjacketrepair.co.uk).